Terms of Service

1. Introduction and Agreement

1.1 About These Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our"). By accessing or using any of our websites, platforms, or services, you agree to be bound by these Terms.

For Advertisers (including agents, builders, and developers), these Terms also include the Listing Agreement, which is incorporated by reference. In the event of any inconsistency, the Listing Agreement prevails regarding listing specifics.

1.2 Our Platforms

These Terms apply to all HALP platforms including www.halp.com.au, www.boutiquedevelopments.com.au, associated mobile applications, and related websites within our network.

1.3 Acceptance of Terms

By accessing or using our services, you acknowledge that you have read and understood these Terms, agree to be bound by them and our Privacy Policy, represent that you are at least 18, and have authority to enter into this agreement.

1.4 Changes to Terms

We may modify these Terms at any time. We will update the "Last Updated" date, notify registered users via email, and prominently display material changes. Continued use after changes constitutes acceptance.

2. Description of Services

2.1 Platform Services

Property Services: House and land package listings; off-the-plan property information; new development project details; boutique property showcases; school zone integration; property calculators; mortgage broker connections; market insights.

Business Directory Services: Professional business listings (freemium model); enhanced visibility for premium subscribers; lead generation; profile management; multi-platform advertising reach.

Supporting Services: Property alerts; saved searches; mortgage and finance calculators; educational content; market research; CRM integration.

2.2 Nature of Service

HALP is an information and advertising platform. We facilitate connections; we are not a real estate agent, developer, builder, or financial advisor.

Lead Routing: Property listing inquiries go directly to the listing agent, developer, or builder. HALP does not store, process, or access those inquiries. Contact Us, Join Us, and Advertise With Us inquiries are managed by HALP under our Privacy Policy.

No Agency Relationship: HALP does not act as your agent, provide property, financial, legal, or tax advice, bind you to any transaction, or guarantee the accuracy of third-party listings.

2.3 Service Availability

Services are provided "as is" and "as available". We may modify, suspend, or discontinue services at any time.

Platform infrastructure: AWS (hosting & backups), Synergywholesale (domains), Google Workspace (business email), Stripe (payments), Pipedrive and ActiveCampaign (CRM), Zapier (automation). Providers may change over time.

3. User Accounts and Registration

3.1 Account Creation

You must provide accurate information, maintain the confidentiality of credentials, be at least 18, use one account per person, and provide a valid ABN/ACN for business accounts.

3.2 Account Security

You are responsible for all activity under your account, maintaining password security, and notifying us of unauthorized access.

3.3 Account Termination

We may suspend or terminate accounts for breach, false information, fraudulent activity, non-payment, or extended inactivity. You may terminate anytime at support@halp.com.au.

4. User Conduct and Prohibited Activities

You agree to comply with laws, use services only for lawful purposes, provide accurate information, respect IP rights, and act in good faith.

You must not: use unauthorized bots or scrapers; interfere with the platform; attempt unauthorized access; reverse-engineer components; post false or misleading content; upload malware; transmit spam; engage in phishing; impersonate others; violate laws; infringe IP; harass or threaten users; post hate speech; resell services; scrape listings for competitors; or create multiple accounts to circumvent restrictions.

Violations may result in suspension or termination, content removal, legal action, or referral to authorities.

5. Property Listings and Information

5.1 Third-Party Content

Property listings are provided and owned by developers, builders, agents, and third-party data providers. HALP does not own or control third-party listings, verify all listing information, endorse any provider, or guarantee availability or pricing.

5.2 Information Accuracy

Property information may change without notice; prices, availability, and specifications are subject to change; images may not reflect the final product; dimensions are approximate; school zones are for reference only. Always verify critical information directly with the provider.

5.3 No Warranties on Listings

We expressly disclaim all warranties regarding accuracy, completeness, availability, fitness, title, condition, or quality of properties.

5.4 School Zone Information

School zone data is sourced from government databases and third-party providers; provided for general reference only; subject to change without notice. Always verify with the relevant education department and individual schools.

6. Business Directory Listings

Advertisers must hold a valid ABN or ACN, be a legitimate operating business, comply with laws, provide accurate information, and hold necessary licenses. Listings must accurately describe services, include current contact information, use your own brand assets, comply with Australian Consumer Law, and avoid misleading claims. Listings must not promote illegal goods, make false claims, violate professional codes, engage in bait advertising, or infringe IP.

Free Listings: Basic directory presence subject to acceptance. Premium Subscriptions: Enhanced features under a separate subscription agreement; auto-renewal unless cancelled; refunds per subscription terms.

You must respond to inquiries promptly and professionally, comply with privacy laws, avoid spam, and honor listing representations. We may remove listings for breach, complaints, non-payment, unlicensed operation, or prohibited content.

7. Payment Terms (Advertiser Subscriptions)

7.1 Fees and Pricing

Pricing is as displayed on our website or in the Listing Agreement, subject to change with 30 days' notice. Fees are in AUD, exclusive of GST unless stated.

7.2 Payment Processing

Standard payment processing fees are included in the advertised price unless we state otherwise. Payments are processed via Stripe (PCI-DSS Level 1 certified). We never store complete card numbers.

7.3 Billing and Renewals

Subscriptions auto-renew unless cancelled. Payment failures may result in service suspension.

7.4 Cancellation and Refunds

Cancel anytime before the next billing date; cancellation takes effect at end of current period. No refunds for voluntary cancellations. Pro-rata refunds may apply for technical issues preventing service access. Refunds are processed within 14 business days.

7.5 Non-Payment

We may retry payment; suspend accounts after 7 days; remove listings after 14 days. You remain liable for unpaid fees, plus collection fees where applicable.

8. Intellectual Property Rights

8.1 Our Intellectual Property

HALP owns or licenses all content on our platforms, including logos and trademarks ("HALP", "House And Land Packages", "Boutique Developments"), design, code, text, graphics, images, videos, data compilations, and school zone data aggregations.

8.2 Limited License to Users

We grant a limited, non-exclusive, non-transferable, revocable license to access and use our platforms for personal, non-commercial purposes.

8.3 User-Generated Content

You retain ownership of content you submit, and grant HALP a worldwide, royalty-free license to use it. You represent you have the rights to grant this license.

8.6 Copyright Infringement

Report suspected infringement to legal@halp.com.au with details and proof of ownership.

9. Disclaimers and Limitations

HALP does not provide financial, mortgage, investment, legal, tax, or real estate advice. Calculators provide estimates only. Data may contain errors and may be outdated; decisions are your own. Services depend on third-party providers (AWS, Stripe) and are not guaranteed uninterrupted. Payment security depends in part on Stripe's controls.

10. Limitation of Liability

10.1 Exclusion of Liability

To the maximum extent permitted by law, HALP and its personnel are not liable for direct damages (loss of profits, revenue, data, business opportunities, substitute services), indirect damages (consequential, incidental, special, punitive), or damage arising from use, errors, third-party conduct, unauthorised account access, service interruptions, or property transactions.

10.2 Maximum Liability

Where liability cannot be excluded, total liability is limited to $100 AUD for free services, or for paid services, the lesser of $1,000 AUD or the amount paid in the prior 12 months.

10.3 Consumer Guarantees

Nothing excludes rights under the Australian Consumer Law. Where guarantees are breached, our liability is limited (at our option) to re-supplying services or paying the cost of re-supply.

10.4 Indemnification

You agree to indemnify HALP against claims arising from your breach of these Terms, violation of laws or third-party rights, use of services, submitted content, and interactions with other users or third parties.

11. Dispute Resolution

11.1 Informal Resolution

Contact legal@halp.com.au; allow 30 days for investigation; engage in good faith discussion.

11.2 Governing Law

Governed by the laws of New South Wales, Australia; exclusive jurisdiction of NSW courts.

11.3 Arbitration (Optional)

Optional arbitration under ADRA rules by a single arbitrator in Sydney, NSW; each party bears their own costs unless determined otherwise.

11.4 Class Action Waiver

Disputes are resolved individually to the extent permitted by law.

11.5 Injunctive Relief

Either party may seek injunctive or equitable relief for IP infringement, breach of confidentiality, prohibited activity, or irreparable harm.

12. General Provisions

Entire Agreement: These Terms plus Privacy Policy and referenced policies. Severability: invalid provisions are limited/eliminated. No Waiver. Assignment: you may not assign without written consent. Third-Party Rights: no rights created unless stated. Notices: to you via email or website; to us at 235 Glen Huntly Road, Elsternwick VIC 3185, legal@halp.com.au. Language: English prevails.

13. Special Terms for Specific Services

Mortgage Calculators: estimates only; not pre-approvals. School Zone Data: aggregated from public databases; verify with the relevant department and school. Property Alerts: you consent to email/SMS; you can modify or cancel anytime. Home Loan Referrals: we may receive referral fees; brokers are independent and licensed.

14. Contact Information

General Support: support@halp.com.au · 1300 137 406 · Mon–Fri 9am–5pm AEST. Technical Support: tech@halp.com.au. Business Listing Support: business@halp.com.au. Legal: legal@halp.com.au. Privacy: privacy@halp.com.au. Copyright: copyright@halp.com.au.

15. Frequently Asked Questions

Q: What is HALP and what does it do? HALP operates property discovery and business directory platforms and facilitates connections. We are not a real estate agent, developer, builder, or financial advisor.

Q: Who can use HALP's services? Users aged 18+; business accounts require a valid ABN/ACN.

Q: What happens when I submit a property inquiry? It goes directly to the listing agent, developer, or builder. Contact Us, Join Us, and Advertise With Us inquiries are managed by HALP.

Q: How accurate is the property and school zone information? Third-party data — verify with the provider, department, or school.

Q: How do advertiser subscriptions and payments work? AUD, ex-GST unless stated; processed via Stripe; auto-renew unless cancelled; 30 days' notice for price changes.

Q: Can I get a refund if I cancel? Cancel before your next billing date; no refunds for voluntary cancellations; pro-rata refunds for technical issues; processed within 14 business days.

Q: What is HALP's liability? Capped at $100 AUD for free services, or the lesser of $1,000 AUD or 12-month spend for paid services, subject to the Australian Consumer Law.

Q: What laws govern these Terms? New South Wales, Australia; disputes in NSW courts.

Q: Can HALP change these Terms? Yes, with the notification steps set out in section 1.4.

Q: How do I contact HALP? support@halp.com.au · 1300 137 406 · 235 Glen Huntly Road, Elsternwick VIC 3185.

16. Definitions

Platform: all HALP websites, mobile applications, and related services. User: any person or entity that accesses or uses our services. Content: all information, text, images, data, software, and materials on our platforms. Property Provider: developers, builders, agents, and other listing entities. Advertiser: professionals and businesses advertising in our directory. Personal Information: as defined in the Privacy Act 1988. Listing: any property advertisement, business directory entry, or content posted on our platforms.

17. Inquiry Flow

17.2 Property Listing Inquiries

Your information is sent directly to the listing agent/developer. HALP does not store, read, or process your inquiry. The advertiser becomes responsible for your information under their privacy policy.

17.3 Platform Inquiry Forms (Contact Us, Join Us, Advertise With Us)

Information is collected and stored by HALP in Pipedrive and ActiveCampaign, with supporting documents in Google Drive. Governed by our Privacy Policy.

17.4 User Acknowledgment

Property listing inquiries go to advertisers, not HALP; review advertiser privacy policies; HALP is not responsible for advertiser handling.

17.5 Advertiser Obligations

Advertisers must handle inquiries per privacy laws, maintain their own privacy policy, use information for legitimate business purposes, avoid spam, and comply with the Australian Consumer Law.